Refund policy

You have a 14-day right to return or exchange a product according to Finnish consumer protection legislation. You have the right to return the order if:

  1. The order has been cancelled according to the Terms & Conditions by notifying NADAASI within 14 days of receiving the product, and
  2. The product has not been used, and
  3. The product is in the condition that you received it and all the parts (e.g. removable belts and hang tags) of the item(s) are included in the package, and
  4. The item has been repackaged into its original package or an equivalent

The product must be returned immediately after cancellation. When returning products, you will be responsible for potential damages and losses. The webshop returns are free of charge for customers in Finland. For customers abroad, we will refund return costs if the product we have sent you is incorrect or faulty.

After we have received the returned item(s) and all the criteria (1-4) listed above are fulfilled, we will send you the new item or give you a refund. We will issue a refund following your method of payment. Refund times depend on the payment method you have selected. This can vary greatly between different payment methods.

Before sending any returns, please contact us by email: